Accessibility Statement for MPoS

This statement applies to MPoS, the Made Purple secure patient digital platform, as delivered on managed devices within secure inpatient and custodial environments. It covers Purple Browser, theHub, Purple Docs, Purple Arcade and the radio service.

It does not cover the Made Purple public website, which is covered by a separate accessibility statement.

MPoS is supplied to organisations rather than to the public. The deploying organisation is responsible for how the platform is configured, which content is published through it and how patients are supported to use it. This statement covers the parts Made Purple is responsible for.

How accessible this platform is

MPoS has not yet been audited against Web Content Accessibility Guidelines version 2.2 to level AA. We are therefore not able to state that it is fully compliant and we do not claim that it is.

We have designed the platform with accessibility in mind. Content published through theHub supports read-aloud and translation into multiple languages. A verified list of accessibility features, together with any known limitations, will be published here when the independent audit described below is complete.

We know of the following limitation: the platform has not been independently tested with users of assistive technology. A full list of known limitations will be completed following the audit.

The secure environment

MPoS runs on managed devices inside secure estates. Patients cannot install their own assistive technology, connect their own hardware or change device settings, because the environment does not permit it. This means the platform itself has to carry accessibility rather than relying on the user's own set-up. We take that obligation seriously. It also means some conventional remedies, such as advising a user to adjust their browser or operating system settings, are not available to us.

Where a patient cannot use the platform independently, ward staff are able to assist. That is a mitigation rather than a substitute for an accessible interface.

What we are doing to improve accessibility

• An independent audit of MPoS against WCAG 2.2 level AA
• Remediation of all level A and level AA issues identified
• A retest and an updated version of this statement
• Accessibility regression testing included in our standard release process from that point

Dates for each of these steps will be published here once the audit is commissioned and will match those given in our Digital Technology Assessment Criteria submission. We will update this statement when the audit is complete and will list any content that remains non-accessible together with the reason.

Feedback and reporting problems

If you find an accessibility problem with MPoS or need information in a different format, contact us at [email protected] or on +44 (0)1842 558 121. We will acknowledge your report and respond as quickly as we can.

Patients using MPoS in a secure setting should raise problems with ward staff in the first instance, who can escalate to us through the organisation's support route.

Enforcement

If you use MPoS within an NHS or public sector organisation and are not satisfied with how that organisation has responded, you can contact the Equality Advisory and Support Service. Public sector organisations have their own obligations under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. The deploying organisation is responsible for its own compliance.

Preparation of this statement

This statement was prepared on 9 August 2026.

MPoS has been reviewed internally by the Made Purple product team. It has not yet been formally audited.

This statement will be reviewed when the independent audit is complete and at least annually thereafter.